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In “one fatal keystroke” Rose Zory, the Chief People Officer at Carat Media sent a “for top management only” email on the messaging managers should use when firing (oops, rightsizing) some employees.
She sent that email to every single person in the [...]
”I had a doorbell moment this week,” Patricia told Tracy.
Both have sons serving in the same Marine unit in Iraq. Patricia is describing the fear that grabs her the moment her doorbell rings unexpectedly, thinking that the officer on the other side has come to tell her that her son is dead.
Tracy understands.
Hint One: [...]
I am gratified by the 249 comments to this post I wrote for Harvard Business Review and seek your specific tips on quotability, the first step to connecting in this increasingly complex, information-flooded, and connected world:
You can feel the tension in the compressed smiles, quick nods and pointed questions at the annual Morgan Stanley Global Healthcare [...]
… you may want to recognize ways to avoid such self- sabotage — not that you would need such advice, of course, yet your intelligent friends might. According to the 15 experts cited by Yale professor, Robert J. Steinberg, Why Smart People Can Be So Stupid, high I.Q. people are more likely to fall into [...]
Give customers the bragging rights that spur them to tell others about their experience at your place or event. I wondered. Was it the butterscotch-colored walls, light coconut scent wafting through the door as I opened it or the cushy island of deep blue carpet under my feet as I stepped into the boutique hotel?
I [...]
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